Legal

Refund Policy

Last updated: 5 August 2026

This Refund Policy applies to paid AI Meeting Assistant Pro subscriptions purchased through Lava.top or another payment provider displayed at checkout. It forms part of our Terms of Service and User Agreement.

1. Cancelling a Subscription

You can cancel automatic renewal at any time through the Lava.top buyer account associated with the email used at checkout or by contacting us. Cancellation prevents the next charge. It is not automatically a refund of a payment already completed. Unless a refund is approved, Pro access continues until the end of the paid billing period.

2. Initial Purchase Refund Requests

You may request a refund within 14 calendar days after the initial Pro payment. We review each request fairly, considering whether paid features were materially used, whether the Services matched their description, and whether we had a reasonable opportunity to resolve any technical issue.

3. Renewal Payment Refund Requests

If you did not intend to renew, contact us within 7 calendar days after the renewal charge. A renewal refund is generally available where the account has not materially used Pro features after the renewal. Cancelling after this period normally stops only future renewals.

4. Circumstances We Will Review

Refunds may be approved, in whole or in part, when:

• the same subscription charge was duplicated;
• a charge was unauthorized, subject to reasonable verification;
• Pro access was not delivered after successful payment and support could not restore it;
• a material paid feature was substantially unavailable or materially different from its description;
• applicable consumer law requires a refund.

5. Circumstances Normally Not Eligible

Except where applicable law requires otherwise, we normally do not refund:

• partial unused time after ordinary cancellation;
• a change of mind after material use of Pro features;
• issues caused by unsupported devices, third-party platforms, or failure to follow reasonable troubleshooting steps;
• accounts suspended for fraud, abuse, unlawful activity, or a material breach of our Terms;
• currency-conversion charges or fees imposed by a bank or payment method.

6. How to Request a Refund

Email info@meetingsassistant.app from, or identify, the email used for your AI Meeting Assistant account and payment. Include the payment date, amount, currency, reason for the request, and any relevant screenshots. Do not send complete card details.

We aim to respond within 5 business days. We may request reasonable information needed to find the transaction, prevent fraud, or diagnose a service problem.

7. Approved Refunds

Approved refunds are submitted through the original payment provider and payment method. Lava.top states that returned funds may take up to 10 business days to appear, depending on the bank. We do not control bank processing times. A full subscription refund normally cancels the subscription and ends Pro access when the refund is processed.

8. Statutory Rights

This Policy does not limit cancellation, refund, warranty, or other consumer rights that cannot be excluded under applicable law. Where mandatory law provides more favorable rights, that law applies.

9. Contact

Refund and billing support: info@meetingsassistant.app.